USARC_Help Desk Analyst (Job Number:403095)
Description:
The Helpdesk for a Department of Defense contract in Oak Ridge, TN has an opening for a Helpdesk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked.
This position requires a DOD Secret security clearance prior to start date, Security + Certification within 2 weeks from start date as well as ability to obtain ITIL v3 within 6 months of initial hiring date.
Qualifications
:
DESIRED SKILLS: Active Directory, Anti-virus, CA Incident Management Tool, VPN, Avaya, remote management experience, knowledge management, web support, previous desk-side support and/or IT hardware technical troubleshooting repair.
REQUIRED EDUCATION:
High school diploma or equivalent and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred.
REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Must demonstrate customer service, leadership and team skills. Experience in desktop and networking support, IT concepts and help desk software. Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issue and select the correct source for solution. Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool. Works on assignments that are semi-routine in nature. Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchange or presentation of factual information.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va.. For more information, visit www.saic.com.
Job Posting: Apr 10, 2014, 2:16:37 PM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Description:
The Helpdesk for a Department of Defense contract in Oak Ridge, TN has an opening for a Helpdesk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked.
This position requires a DOD Secret security clearance prior to start date, Security + Certification within 2 weeks from start date as well as ability to obtain ITIL v3 within 6 months of initial hiring date.
Qualifications
:
DESIRED SKILLS: Active Directory, Anti-virus, CA Incident Management Tool, VPN, Avaya, remote management experience, knowledge management, web support, previous desk-side support and/or IT hardware technical troubleshooting repair.
REQUIRED EDUCATION:
High school diploma or equivalent and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred.
REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Must demonstrate customer service, leadership and team skills. Experience in desktop and networking support, IT concepts and help desk software. Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issue and select the correct source for solution. Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool. Works on assignments that are semi-routine in nature. Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchange or presentation of factual information.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va.. For more information, visit www.saic.com.
Job Posting: Apr 10, 2014, 2:16:37 PM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time