USARC_Help Desk Support Specialist (Job Number:402992)
Description:
JOB DESCRIPTION:
SAIC in Fort McCoy, Wisconsin has an opening for a Tier II Support Technician. This is mainly a Monday thru Friday 40 hr/wk position with ability to shift and cover up to two weekends per month. The successful candidate must be flexible in this area.
Qualifications
:
This position requires a DOD Secret security clearance, Security + Certification as well as ability to obtain ITIL v3 within 6 months of initial hiring date.
REQUIRED EDUCATION:
High School diploma or equivalent and 3+ years technical training.
REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers and solid understanding of software fundamentals. Proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Experience in troubleshooting/repair within desktop and networking support, IT concepts and software applications. Proficient with MS Windows and Office, VPN / remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations. Provide second level technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, incident entry via incident management tool and problem management and root cause analysis processes. Participates with the customer in the strategic process to translate security and business requirements into technical requirements. Maintain and follow detailed operational procedures. Improve quality of service delivery and provide value added customer services. Ensure project schedules and performance requirements are met. Contribute to the development of the organization's goals and objectives. Interact daily with supervisors and/or functional peer groups and customers
DESIRED SKILLS: Active Directory, Anti-virus, CA Incident Management Tool, VPN, Avaya, remote management experience, knowledge management, web support, previous desk-side support and IT hardware technical troubleshooting repair.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Apr 7, 2014, 9:16:34 AM
Primary Location: United States-WI-FORT MCCOY
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 25% of the time
Shift: Day Job
Schedule: Full-time
Other Locations: United States-WI-WAUKESHA, United States-WI-MADISON
Description:
JOB DESCRIPTION:
SAIC in Fort McCoy, Wisconsin has an opening for a Tier II Support Technician. This is mainly a Monday thru Friday 40 hr/wk position with ability to shift and cover up to two weekends per month. The successful candidate must be flexible in this area.
Qualifications
:
This position requires a DOD Secret security clearance, Security + Certification as well as ability to obtain ITIL v3 within 6 months of initial hiring date.
REQUIRED EDUCATION:
High School diploma or equivalent and 3+ years technical training.
REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers and solid understanding of software fundamentals. Proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Experience in troubleshooting/repair within desktop and networking support, IT concepts and software applications. Proficient with MS Windows and Office, VPN / remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations. Provide second level technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, incident entry via incident management tool and problem management and root cause analysis processes. Participates with the customer in the strategic process to translate security and business requirements into technical requirements. Maintain and follow detailed operational procedures. Improve quality of service delivery and provide value added customer services. Ensure project schedules and performance requirements are met. Contribute to the development of the organization's goals and objectives. Interact daily with supervisors and/or functional peer groups and customers
DESIRED SKILLS: Active Directory, Anti-virus, CA Incident Management Tool, VPN, Avaya, remote management experience, knowledge management, web support, previous desk-side support and IT hardware technical troubleshooting repair.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Apr 7, 2014, 9:16:34 AM
Primary Location: United States-WI-FORT MCCOY
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 25% of the time
Shift: Day Job
Schedule: Full-time
Other Locations: United States-WI-WAUKESHA, United States-WI-MADISON