DoD Service Desk (Job Number:402461)
Description:
The SAIC Team is pursing the opportunity to provide DoD Service Desk services which provide users with a single point of contact for service requests, incident reporting and inquiries 24x7x365. This DoD Service Desk interfaces with service provisioning organizations and providers performance metrics for continual service improvement. The SAIC Team is committed to fulfilling the Government’s objective to provide customer-focused, cost-effective service desk support by applying industry best business practices to address mission requirements.
The primary mission of the DoD Service Desk is to provide the single point of contact for all IT service requests, issues, or inquiries. The DoD Service Desk provides 24 x 7 x 365 support services to specific sites and functional organizations. It is the primary point of contact for IT service consumers in CONUS theater and is integrated with the facilities providing IT service operations within each of the theaters; and provides the focal point for coordination with Department of Defense (DoD) support organizations.
The SAIC Team has formed an outstanding group of large and small businesses to support this program, and is seeking talented professionals and incumbent personnel to staff this program in anticipation of the contract award.
Locations
Primary locations are Broomfield Colorado, Nashville Tennessee, Huntsville Alabama and Oklahoma City, Oklahoma.
Skill Sets
Tier 1/1.5 service desk experience, technical troubleshooting, customer service, remote desktop administration, account management, knowledge management
Positions:
• Service Desk support technicians
• Knowledge Management technicians
• Customer Relations Managers
Key Personnel: PM, Project Manager, Operations Manager, Transition Manager
Qualifications:
Requirements:
- All staff need Secret clearances
- CompTIA Security+ certification
Some positions will require:
- Windows Certifications (XP, Vista, 7, 8 etc…)
- ITIL v3 Foundation certification
- ITIL v3 Intermediate – Service Operations and Analysis certification
- ITIL 2011 Foundation Level
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Mar 20, 2014, 1:01:26 PM
Primary Location: United States-CO-BROOMFIELD
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Description:
The SAIC Team is pursing the opportunity to provide DoD Service Desk services which provide users with a single point of contact for service requests, incident reporting and inquiries 24x7x365. This DoD Service Desk interfaces with service provisioning organizations and providers performance metrics for continual service improvement. The SAIC Team is committed to fulfilling the Government’s objective to provide customer-focused, cost-effective service desk support by applying industry best business practices to address mission requirements.
The primary mission of the DoD Service Desk is to provide the single point of contact for all IT service requests, issues, or inquiries. The DoD Service Desk provides 24 x 7 x 365 support services to specific sites and functional organizations. It is the primary point of contact for IT service consumers in CONUS theater and is integrated with the facilities providing IT service operations within each of the theaters; and provides the focal point for coordination with Department of Defense (DoD) support organizations.
The SAIC Team has formed an outstanding group of large and small businesses to support this program, and is seeking talented professionals and incumbent personnel to staff this program in anticipation of the contract award.
Locations
Primary locations are Broomfield Colorado, Nashville Tennessee, Huntsville Alabama and Oklahoma City, Oklahoma.
Skill Sets
Tier 1/1.5 service desk experience, technical troubleshooting, customer service, remote desktop administration, account management, knowledge management
Positions:
• Service Desk support technicians
• Knowledge Management technicians
• Customer Relations Managers
Key Personnel: PM, Project Manager, Operations Manager, Transition Manager
Qualifications:
Requirements:
- All staff need Secret clearances
- CompTIA Security+ certification
Some positions will require:
- Windows Certifications (XP, Vista, 7, 8 etc…)
- ITIL v3 Foundation certification
- ITIL v3 Intermediate – Service Operations and Analysis certification
- ITIL 2011 Foundation Level
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Mar 20, 2014, 1:01:26 PM
Primary Location: United States-CO-BROOMFIELD
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time