Help Desk Support Specialist - Entry Level (Job Number:405569)
Description:
HELP DESK SUPPORT SPECIALIST (Entry Level) job available in OAK RIDGE, TN.
JOB DUTIES/RESPONSIBILITIES:
Help Desk Support Specialist will provide first-line technical support to Marathon Oil Company users in the area of account administration, server and network status, operating systems, a variety of Computer Off-The-Shelf (COTS) packages, and application support. The Support Specialist will answer moderately complex technical questions and troubleshoot personal computer hardware and software in a managed corporate network environment. Handles the majority of requests without further assistance.
SHIFT REQUIREMENTS:
Candidates must have flexible availability to cover the shifts needed to maintain 24/7/365 support.
Qualifications:
EDUCATION/EXPERIENCE REQUIREMENTS:
Associates degree from an accredited institution in a technology-related field and 2+ years of help desk experience is highly preferred, but not required. A valid High School diploma or GED and at least one (1+) year of technical call center/help desk or demonstrated equivalent technical experience is required.
REQUIRED SKILLS:
- Basic knowledge and experience in the use of personal computers, to include desktop and networking support, VPN / Remote access, MS Windows XP Professional/Windows 7 and MS Office.
- Ability to acquire the fundamental, concepts, practices and procedures to become proficient in the job
- Proven ability in the use of all pertinent software applications.
- Ability to communicate via telephone, email, person-to-person moderately complex or technical information, compose correspondence and reports in a professional manner.
- Demonstrated excellent customer service and team skills.
- Ability to think logically and act decisively in critical situations.
- Demonstrated sound troubleshooting skills and have the desire to follow a problem through to resolution.
DESIRED SKILLS:
- Prior employment in a corporate service desk environment, remotely supporting desktop, hardware, software and networking issues.
- Knowledge and experience with Active Directory (MMC Snap-in-s), Symantec anti-virus, Remedy, ServiceNow, Juniper VPN, Web support and development.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Aug 22, 2014, 7:54:12 AM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Rotating
Schedule: Full-time
Description:
HELP DESK SUPPORT SPECIALIST (Entry Level) job available in OAK RIDGE, TN.
JOB DUTIES/RESPONSIBILITIES:
Help Desk Support Specialist will provide first-line technical support to Marathon Oil Company users in the area of account administration, server and network status, operating systems, a variety of Computer Off-The-Shelf (COTS) packages, and application support. The Support Specialist will answer moderately complex technical questions and troubleshoot personal computer hardware and software in a managed corporate network environment. Handles the majority of requests without further assistance.
SHIFT REQUIREMENTS:
Candidates must have flexible availability to cover the shifts needed to maintain 24/7/365 support.
Qualifications:
EDUCATION/EXPERIENCE REQUIREMENTS:
Associates degree from an accredited institution in a technology-related field and 2+ years of help desk experience is highly preferred, but not required. A valid High School diploma or GED and at least one (1+) year of technical call center/help desk or demonstrated equivalent technical experience is required.
REQUIRED SKILLS:
- Basic knowledge and experience in the use of personal computers, to include desktop and networking support, VPN / Remote access, MS Windows XP Professional/Windows 7 and MS Office.
- Ability to acquire the fundamental, concepts, practices and procedures to become proficient in the job
- Proven ability in the use of all pertinent software applications.
- Ability to communicate via telephone, email, person-to-person moderately complex or technical information, compose correspondence and reports in a professional manner.
- Demonstrated excellent customer service and team skills.
- Ability to think logically and act decisively in critical situations.
- Demonstrated sound troubleshooting skills and have the desire to follow a problem through to resolution.
DESIRED SKILLS:
- Prior employment in a corporate service desk environment, remotely supporting desktop, hardware, software and networking issues.
- Knowledge and experience with Active Directory (MMC Snap-in-s), Symantec anti-virus, Remedy, ServiceNow, Juniper VPN, Web support and development.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Aug 22, 2014, 7:54:12 AM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Rotating
Schedule: Full-time