Console Operator (Job Number:404816)
Description:
SAIC has an opening for a Console Operator located in Washington, DC.
Description of Duties:
- Supply directory services, organizational understanding and general information to callers to the Department of State.
- Transfer callers to the appropriate destination based on callers’ questions.
- Provide assistance to callers in a courteous and pleasant manner.
- Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
- Provide backup receptionist duties within the Information Management Office (IRM) when required.
- Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
- Provide support during emergency scenarios to provide excellent customer service to internal and external clients.
- 24/7 shift work is required.
Qualifications
:
Required Knowledge/Skills/Abilities:
- Knowledge and understanding of the Department of State organization and functions preferable.
- Strong communication skills.
- Ability to use Word, Excel, and data entry.
- Ability to provide 24/7 shift work.
- High school, or equivalent with 1+ years experience
Must obtain a Secret clearance prior to starting
Must be a U.S. citizen
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Aug 21, 2014, 5:28:12 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Description:
SAIC has an opening for a Console Operator located in Washington, DC.
Description of Duties:
- Supply directory services, organizational understanding and general information to callers to the Department of State.
- Transfer callers to the appropriate destination based on callers’ questions.
- Provide assistance to callers in a courteous and pleasant manner.
- Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
- Provide backup receptionist duties within the Information Management Office (IRM) when required.
- Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
- Provide support during emergency scenarios to provide excellent customer service to internal and external clients.
- 24/7 shift work is required.
Qualifications
:
Required Knowledge/Skills/Abilities:
- Knowledge and understanding of the Department of State organization and functions preferable.
- Strong communication skills.
- Ability to use Word, Excel, and data entry.
- Ability to provide 24/7 shift work.
- High school, or equivalent with 1+ years experience
Must obtain a Secret clearance prior to starting
Must be a U.S. citizen
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Aug 21, 2014, 5:28:12 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time