VTC, A-V, and Mission Operations Support (Job Number:404897)
Description:
SAIC is currently seeking potential candidates for Mission IT Support at Redstone Arsenal in Huntsville, AL in support of the Headquarters Army Materiel Command (HQ AMC) Global Information Technology Operations Center (GITOC).
Duties:
Range from Tier I support for numerous AMC-managed mission and business applications and manages all briefing, conference, and class rooms (BCCs) located in HQ AMC, Use of the HQ AMC furnished service management software, and existing GITOC business processes for recording, monitoring, and tracking trouble tickets for customer’s unified communications or mission application issues, and responding to customer issues in a variety of ways (E-mail, telephonically, service ticket, word-of-mouth, face-to-face, etc.) to providing enterprise network solutions and strategy for the implementation of voice, video and conferencing hardware and software solutions with technology forecasting and financial impacts to executive management for new concepts and technology solutions, defining technical oversight of life-cycle management actives in the unified collaboration technology space, and planning and forecasting technology replacement life-cycles in conjunction with business initiatives and vendor release cycles. In between Tier I and the strategic forecasting, duties will include technical support at Tier II, engineering support at Tier III, project management, configuration, and quality management in addition to other functions
Qualifications:
Required Qualifications:
• All position requires that candidate be able to currently possess an active Secret security clearance. Inability to maintain a Secret security clearance will result in candidate being ineligible for this position.
• Many of the positions require Level I or II DoD Information Assurance Baseline Certifications, e.g. CompTIA Network + ce or Security+ ce, A+ ce
• Many of the positions require additional computing environment training and Certification, e.g. Microsoft Certified Solution Associate or Defense Information Systems Network VTC Facilitator Certification—a.k.a. DVS-1
Preferred Qualifications:
• Previous experience with the HQ AMC service desk operations
• Previous experience with A/V & VTC troubleshooting, operations and maintenance, and engineering on the Cisco, Tandberg, and AMX systems in the HQ AMC
• Previous experience managing incidents, problems, changes, configurations, and projects within the HQ AMC G-6 Program Management Division
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Jul 16, 2014, 6:00:03 PM
Primary Location: United States-AL-HUNTSVILLE
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Description:
SAIC is currently seeking potential candidates for Mission IT Support at Redstone Arsenal in Huntsville, AL in support of the Headquarters Army Materiel Command (HQ AMC) Global Information Technology Operations Center (GITOC).
Duties:
Range from Tier I support for numerous AMC-managed mission and business applications and manages all briefing, conference, and class rooms (BCCs) located in HQ AMC, Use of the HQ AMC furnished service management software, and existing GITOC business processes for recording, monitoring, and tracking trouble tickets for customer’s unified communications or mission application issues, and responding to customer issues in a variety of ways (E-mail, telephonically, service ticket, word-of-mouth, face-to-face, etc.) to providing enterprise network solutions and strategy for the implementation of voice, video and conferencing hardware and software solutions with technology forecasting and financial impacts to executive management for new concepts and technology solutions, defining technical oversight of life-cycle management actives in the unified collaboration technology space, and planning and forecasting technology replacement life-cycles in conjunction with business initiatives and vendor release cycles. In between Tier I and the strategic forecasting, duties will include technical support at Tier II, engineering support at Tier III, project management, configuration, and quality management in addition to other functions
Qualifications:
Required Qualifications:
• All position requires that candidate be able to currently possess an active Secret security clearance. Inability to maintain a Secret security clearance will result in candidate being ineligible for this position.
• Many of the positions require Level I or II DoD Information Assurance Baseline Certifications, e.g. CompTIA Network + ce or Security+ ce, A+ ce
• Many of the positions require additional computing environment training and Certification, e.g. Microsoft Certified Solution Associate or Defense Information Systems Network VTC Facilitator Certification—a.k.a. DVS-1
Preferred Qualifications:
• Previous experience with the HQ AMC service desk operations
• Previous experience with A/V & VTC troubleshooting, operations and maintenance, and engineering on the Cisco, Tandberg, and AMX systems in the HQ AMC
• Previous experience managing incidents, problems, changes, configurations, and projects within the HQ AMC G-6 Program Management Division
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Jul 16, 2014, 6:00:03 PM
Primary Location: United States-AL-HUNTSVILLE
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time