Help Desk/Call Center Clerk (Job Number:404370)
Description:
SAIC has an opportunity for an Appointment Center Clerk for the Defense Health Agency’s CONUS Nurse Advice Line.
The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses.
The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and Broomfield, CO. Must have flexibility with schedule.
JOB DESCRIPTION: The selected candidate will join the Nurse Advice Line team to handle in bound telephone requests from Military Personnel and their family for Nurse Advice Line services. The candidate will be responsible for checking eligibility of medical benefits and transfer the call to the Nurse for triage. The candidate will also be responsible for scheduling appointment and documenting detailed notes while following all applicable policies and procedures for verification of services provided in a fast paced environment.
Qualifications
:
REQUIREMENTS: The successful candidate will be experienced in customer service and be able to demonstrate professionalism and the capacity to handle difficult end-user related issues. The candidate must also be able to attend a two-week training class to learn how to successfully follow the policies and procedures of the program. The candidate must be able to multi-task: handle all in-bound calls while typing, talking and resolving the customer needs. Specific training and certification will be provided to comply with government security requirements and HIPPA (Health Information Policy).
DESIRED SKILLS:
Experience with high call volume in a Call Center Environment.
Bi-lingual in Spanish.
REQUIRED EDUCATION AND CLEARANCE: High school diploma or equivalent and 1+ years of related experience in a fast paced call center environment.
This position requires a US Citizenship and the ability to obtain and maintain a Public Trust security clearance (company paid).
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va.. For more information, visit www.saic.com.
Job Posting: Jun 19, 2014, 12:18:01 PM
Primary Location: United States-CO-BROOMFIELD
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: NACI
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Other Locations: United States-CO-LAKEWOOD
Description:
SAIC has an opportunity for an Appointment Center Clerk for the Defense Health Agency’s CONUS Nurse Advice Line.
The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses.
The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and Broomfield, CO. Must have flexibility with schedule.
JOB DESCRIPTION: The selected candidate will join the Nurse Advice Line team to handle in bound telephone requests from Military Personnel and their family for Nurse Advice Line services. The candidate will be responsible for checking eligibility of medical benefits and transfer the call to the Nurse for triage. The candidate will also be responsible for scheduling appointment and documenting detailed notes while following all applicable policies and procedures for verification of services provided in a fast paced environment.
Qualifications
:
REQUIREMENTS: The successful candidate will be experienced in customer service and be able to demonstrate professionalism and the capacity to handle difficult end-user related issues. The candidate must also be able to attend a two-week training class to learn how to successfully follow the policies and procedures of the program. The candidate must be able to multi-task: handle all in-bound calls while typing, talking and resolving the customer needs. Specific training and certification will be provided to comply with government security requirements and HIPPA (Health Information Policy).
DESIRED SKILLS:
Experience with high call volume in a Call Center Environment.
Bi-lingual in Spanish.
REQUIRED EDUCATION AND CLEARANCE: High school diploma or equivalent and 1+ years of related experience in a fast paced call center environment.
This position requires a US Citizenship and the ability to obtain and maintain a Public Trust security clearance (company paid).
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va.. For more information, visit www.saic.com.
Job Posting: Jun 19, 2014, 12:18:01 PM
Primary Location: United States-CO-BROOMFIELD
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: NACI
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Other Locations: United States-CO-LAKEWOOD