Help Desk Support Specialist I (Job Number:402661)
Description:
SAIC has an opening for a Help Desk Support Specialist I, located in Somerset, KY.
The Specialist provides first line technical support to customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool. The candidate will provide support for local and remote users using Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry devices and Deltek applications.
This is a shift work position requiring some flexibility in work hours.
Qualifications
:
Desired Skills:
- Two+ years experience providing computer hardware/software support
• Technical certifications such as A+, N+, MCP, MCSE, CCNA
• Experience with Windows XP, Windows 7, IE 8, Terminal Services, SSL VPN software, Microsoft Office 2010 Suite, remote desktop access, Deltek Costpoint, and Blackberry support
- Strong Microsoft Outlook skills
• Account administration, password reset experience.
Required Education & Experience: High school or equivalent, 6 months - 1+ year of computer support in a technical call center environment.
Required Skills:
- Hardware/software troubleshooting experience.
• Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone and email.
• Demonstrated customer awareness, strong written and verbal communication skills.
• Provide excellent customer service.
• Experience in desktop support, IT concepts, and help desk software.
• Proven ability to think and troubleshoot logically, and act decisively in critical situations.
• Experience with Microsoft Office Products, Internet Explorer, and Windows.
Must be a U.S. citizen
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Apr 18, 2014, 9:15:43 AM
Primary Location: United States-KY-SOMERSET
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Rotating
Schedule: Full-time
Description:
SAIC has an opening for a Help Desk Support Specialist I, located in Somerset, KY.
The Specialist provides first line technical support to customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool. The candidate will provide support for local and remote users using Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry devices and Deltek applications.
This is a shift work position requiring some flexibility in work hours.
Qualifications
:
Desired Skills:
- Two+ years experience providing computer hardware/software support
• Technical certifications such as A+, N+, MCP, MCSE, CCNA
• Experience with Windows XP, Windows 7, IE 8, Terminal Services, SSL VPN software, Microsoft Office 2010 Suite, remote desktop access, Deltek Costpoint, and Blackberry support
- Strong Microsoft Outlook skills
• Account administration, password reset experience.
Required Education & Experience: High school or equivalent, 6 months - 1+ year of computer support in a technical call center environment.
Required Skills:
- Hardware/software troubleshooting experience.
• Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone and email.
• Demonstrated customer awareness, strong written and verbal communication skills.
• Provide excellent customer service.
• Experience in desktop support, IT concepts, and help desk software.
• Proven ability to think and troubleshoot logically, and act decisively in critical situations.
• Experience with Microsoft Office Products, Internet Explorer, and Windows.
Must be a U.S. citizen
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Apr 18, 2014, 9:15:43 AM
Primary Location: United States-KY-SOMERSET
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Rotating
Schedule: Full-time